FAQ

How it works

Moink provides you with regular boxes (every 4, 6 or 8 week) of ethically sourced/ exceptionally tasting grass fed & finished beef & lamb, pastured pork & chicken as well as wild caught seafood delivered straight to your doorstep.
1. Select one of our four box options.  (link "box options"). Select your delivery frequency (every 4, 6 or 8 weeks).
2. Customize your box. We will let you know what's scheduled for your box 10 days before shipping, giving you plenty of time to customize your meat selections, add extras or skip your order. 
3. Your payment method of choice is charged on the Thursday before your shipment date.
4. We ship via Fedex on Mondays. Your order will arrive on your doorstep Tuesday - Thursday, depending on the time of year and where you live. We'll email you a tracking number so you can track your package progress. 
5. Open your door and enjoy ethically sourced, exceptionally tasting meat and more time around your table.
We have several options, and all our boxes are customizable. Our boxes have about 35-40 servings (which works out to about $4.50 a serving!) and a total of 13-16lbs.
1. Beef, Lamb & Chicken
2. Beef, Pork & Chicken
3. Beef & Chicken
4. Beef, Chicken & Salmon
A standard top open freezer on your refrigerator has about 2.5 – 3 cubic feet of space available. Our standard boxes will take up about 1-1.5 cubic feet.
Nope. Try us once, try us twice or become a lifelong customer. Of course, we prefer the latter and think you will too, but we embrace all walks of life including those with commitment phobias.  We don't mind earning your love!
Well, you could, if you just make a first order and then cancel the account after your delivery.  Our service is all about providing you with regular deliveries. You can always adjust your delivery schedule if a delivery every four weeks is more than you need, or if you're away and won't be around to take your delivery.
Sorry, we don't offer that service – it's not cost effective for either of us to deliver just a few items.
No, sorry. We're an online-only outfit. But we hope to organize farm tours by next summer.

Deliveries, Shipping & Schedules

You can choose whether you want a delivery every 4, 6 or 8 weeks. You can adjust your schedule any time you need if that's not convenient - if you're going to be away, or you're not using the meat as fast as you thought then you can skip or add deliveries in your account settings. We ship on Mondays via fedex and depending on where you live and the time of year your box will arrive in 1-3 business days.
We deliver to all the lower 48 states. 
Nope. Fedex will leave your box outside your house if you're not home
Absolutely. We package everything inside an insulated box with dry ice, so your meat will be frozen when you get home to collect it.
You can simply skip or reschedule a delivery if you're not going to be around, please do so by Wednesday night at midnight prior to your scheduled ship date.
Sorry, we ship all orders on Mondays to make sure that nothing ever gets delayed. All deliveries are made on Tuesdays, Wednesdays or Thursdays depending on where you live and the time of the year (in the summer months we overnight our orders to Florida but in the winter they stay frozen with dry ice long enough to go 3 day ground).
Schedule changes, delivery skips, box contents swaps must all be done by Wednesday night at midnight prior to your Monday ship date.
As a general rule, once the deadline has passed your order is locked in as is. However, we are able to make the occasional exception to this rule if we have not yet billed your order, which we usually do on Thursday mid morning after going through our emails to make sure we helped with any last minutes changes to orders. Merely shoot us an email or call us up and we will see what we can do.
You may do so in your account by clicking on my account> your schedule. Alternatively, you can just email us at oink@moinkbox.com and let us know what schedule changes you would like.  

Your order

Of course! Go to your Account Info and change your box type. If your order is currently open, it'll take effect right away. If you don't have an open order, it'll take effect with the next delivery.
Absolutely! You can switch out items you don't want and substitute them for other things, or add extras as both a one time add on or a recurring add on.
You can make changes from when we post your box contents (10 days out from ship date), until we close the orders. That's officially Wednesday night at midnight, but in practice, it's usually first thing Thursday morning when we get in.
Very easily. Once the order is open you log into your account and click on the picture of what you do not want. The website will give you options of what you are able to swap it out for.
Yes! You can pick anything in our shop and add it to your order as a one time extra purchase or as a standing order for recurring shipment.
We have a three step verification process to make sure all items make it into your box. However, we're human so it is possible that we could make a mistake occasionally. In which case please email us straight away and we will either credit your account or add an extra to your next box. We strive for perfection.

Billing, payments & admin

We charge your card on Thursday prior to your Monday ship date.
It's usually due to the card details being incorrect - most of the time the card has expired. Update your card details on the site in your Account Settings and let us know so we can re-run the charge. At 5pm on Thursdays we re-run any failed charges. If the card does not go through and we have not heard from you we cancel your order remove you from our shipment list for the upcoming week.
You can change your address, email address, phone number etc in your Account Settings. Please note that if your order is not open this change will take affect at your next delivery.
Uh oh! Did we do something wrong? We strive for 100 % customer happiness so if something didn't go like you thought please let us know straight away so we can make amends. If you just want to take a break, you can always just skip a few deliveries. But if you really want to cancel, click the link at the foot of your Account Info page.
We knew you loved us really! Just log into the site and your account will be reactivated immediately.
There's an unsubscribe link at the bottom of each email. Remember, if you don't get emails from us you won't get a reminder when your order is open or what's in the menu, so you'll have to remember to log in and make any changes you need.
   

Referrals & Gift Cards

When you log into your account you will see a referral link or a banner that says "Tell your friends" Use this link and they will get $10 off their first order. We'll give you $10 for each person who becomes a regular customer – and there are no limits, so bring all your friends and family!
We'll give you the credit after they've paid for their second delivery.
Yes we do – you can purchase one right on our home page at the bottom under gift certificates.
Absolutely. We are hoping to have this functionality on the site within a few months but for now just contact us and we'll sort it out for you!



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