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We don't accept returns, as our products are frozen meat.
If there's a problem with your order, please contact us within one week of your scheduled delivery date and we'll credit or refund you.
Please take photographs of damaged items and then dispose of them.
Please note: if your meat is still cold to the touch, it will still be safe to eat. Use a meat thermometer to check the temperature. If it’s 40 degrees or less, you can refreeze it.